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Punya Publishing terms of offer for sale

Terms of Offer For Sale

These terms of offer for sale ("Terms of Offer For Sale") between Punya Publishing Private Limited (hereinafter referred to as "Punya") and the users of the Website ("You" or "Your" or "Yourself" or "User") describe, inter alia, the terms of offer for sale, purchase of goods and services or otherwise on the Website, .

Please read the terms of offer for sale carefully before purchasing any products or availing any services on the website. Any purchase made by you through the website of the products/ services shall signify your acceptance of the terms of offer for sale and your agreement to be legally bound by the same.

In addition to the foregoing, you shall also be bound by the terms of use of the website, terms of offer for sale issued by the vendor or additional terms of service which are displayed with the selection of the product, if any ("Additional terms") at the website. If there is any conflict between the terms of offer for sale and the additional terms, the additional terms shall take precedence in relation to that sale. 

If you do not agree with the terms of offer for sale, please do not access the website for any purchase.

1. Business


1.1  The Website is a platform that facilitates the online sale and purchase of books and services ("Services") offered by Punya. The Services are offered to the Users through various modes which shall include Book Craft - complete one stop Publishing / Prepress solution.

1.2  You acknowledge that Punya has the right to change or discontinue any Service at any time, without notice. You further acknowledge that Punya may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that Punya may make to the Services. You agree that Punya shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Services.

1.3  Punya offers SHIPPING for all the products on the Website as per the company's policy, which may be changed by Punya without any notice to You. Octroi charges, wherever applicable, is borne and paid by the Punya and not to be borne by User.

1.4  The price of books offered on the Website is either equal to or lesser than the discounted rate prescribed for those books.


 2. Credit/Debit Card Sales

In certain cases, specifically with regard to particular products/ services, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. Punya expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card. 

3. Pricing Information

3.1 The Selling Price of the Product is subject to change without notice prior to the purchase of the Product by the Buyer. The Selling Price is provided on the Website on 'as is' basis. Due to technical reasons there may be errors in Selling Price which may be corrected by Punya at any time and any acceptance of offer of sale by the Buyer of the Products subject to such faulty Selling Price shall, subject to discretion of the Seller.

4. Delivery of the Product

4.1 Punya represent and warrant that the Products being delivered are exactly those Products which are listed and advertised by Punya on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.

4.2 Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Punya or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by Punya.

4.3 Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and Punya for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.

4.4 Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to Punya for such non-acceptance for any loss of any fee or charges that shall have earned from the Punya if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Punya are not consequential or indirect.


5. Return Policy for Books



5.1  In the event You receive a damaged / defective book , You are required to get in touch with us ,with in 48 hours after accepting the shipment at

   a.  +918026710803, 080 26710805

   b.  Filling up the 'Contact Us' form; and the defective book/(s) will be replaced free of cost.

 5.2  Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Punya at the earliest.

 5.3  In the event the return of a book is duly accepted by Punya , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Punya or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

 5.4  Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Punya.

5.5 Buyer's Product related complaint for refund or replacement will be processed by Punya. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.

5.6  Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. Your product for return shall be checked for the correctness of IMEI/ name/ image/ brand/ serial number/ bar code should match and MRP tag should not be removed and clearly visible.

 5.7 Products may be rejected or returned if they are not returned as per the conditions mentioned above. 


6. Cancellation of transaction / orders


 6.1 Cancellation by Punya: There may be certain orders that Punya is unable to accept and must cancel. Punya reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Punya's credit and fraud avoidance department. Punya may also require additional verifications or information before accepting any order. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Punya shall have the sole discretion to determine the mode of reversal from the above options. In the event a promotional code given by Punya is used for the purchase of the Product, the amount under such promotional code shall not be refunded in case of cancellation of order.

6.2 Cancellation by the Buyer: In case of requests for order cancellations, Punya reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Punya receives a cancellation notice and the order has not been processed, Punya may cancel the order and refund the entire amount to Buyer within a reasonable period of time. Punya will not be able to cancel orders that have already been processed by Punya. Buyer agrees not to dispute the decision made by Punya and accept Punya’s decision regarding the cancellation. Once cancelled or order returned, refund will be processed in the original mode of payment, which will be credited within 7 to 21 working days.

 6.3 Set-off of any benefits availed by the Buyer: In case the Buyer has availed any benefit under any marketing or promotions provided by Punya in relation to the Product for which the order has been cancelled by the Buyer or by the Seller, Buyer agrees and authorizes Punya to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.


7. Indemnification and Limitation of Liability


7.1  You agree to indemnify, defend and hold harmless Punya from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Punya that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Offer For Sale or any Additional Terms applicable to the purchase of products and services on the Website.

7.2  In no event shall Punya its officers, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Punya has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, Punya's entire liability to You under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from You for any specific book, under which the unlikely liability arises.


8. Applicable Law


8.1  These Terms of Offer For Sale and the relationship between You and Punya shall be governed in accordance with the laws of India.

8.2  You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer For Sale or any transactions entered into on or through the Website or the relationship between You and Punya shall be subject to the exclusive jurisdiction of the courts at Bangalore and You hereby accede to and accept the jurisdiction of such courts.